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ELEVATING GUEST EXPERIENCES IN HOTELS THROUGH ROOM SELECTION
Welcome to ExpectMe, where hotel room selection reaches new heights. Drawing inspiration from personalized seat selection models in various industries, such as theaters and airlines, ExpectMe has crafted a solution tailored to the unique needs of hospitality.
With just a few clicks, guests can visualize their stay, thanks to rich content imagery, including images, multilingual descriptions, and even 360-degree views. This immersive experience empowers guests to make informed decisions, setting the stage for a truly personalized stay, reshaping the way hotels interact with their guests and unlocking new avenues for revenue generation.
The B2B SaaS model featuring flexible subscription tiers ensures a steady revenue stream while hotels enjoy immediate ROI. Join ExpectMe to transform guest experiences, boost direct bookings, and unlock new revenue streams effortlessly for hotels.
PROBLEM:
THE GUEST EXPERIENCE GAP
In the hotel industry, both guests and hotels face numerous pain points that hinder the overall guest experience. The lack of transparency regarding room allocation and amenities can lead to dissatisfaction upon arrival. Additionally, the inability to personalize the stay experience according to individual preferences can result in missed opportunities for hotels to enhance guest satisfaction and loyalty.
From the industry perspective, inefficient booking processes and outdated technology systems contribute to operational challenges and missed revenue opportunities for hotels. Room assignment processes are impersonal and can lead to suboptimal utilization of inventory and workforces. Moreover, the inability to capitalize on room-level monetization further limits revenue potential, especially in competitive markets.
SOLUTION:
TRANSFORMING ROOM SELECTION INTO A PERSONALIZED EXPERIENCE
ExpectMe's platform addresses these pain points by offering a seamless, intuitive solution for both guests and hotels. For guests, the platform optimizes the booking process, allowing them to easily browse rooms, select preferences, and make informed decisions with rich content imagery and interactive floorplans. This not only enhances the guest experience but also empowers guests to tailor their stay according to their preferences.
Simple done right! Check in was nice and easy and a couple of days before check in we received an email where we could choose our preferred room which I’ve never experienced before and thought it was a great touch." – Hotel guest review
For hotels, the platform revolutionizes operations by personalizing room assignment processes and enabling room-level monetization by charging a fee for room selection or upselling. With real-time integration with property management systems (PMS) and comprehensive data analytics, hotels can optimize inventory utilization, drive revenue growth, and deliver personalized experiences that exceed guest expectations.
By alleviating these pain points, the platform not only enhances the travel experience for guests but also drives operational efficiency and revenue optimization for hotels, ultimately reshaping the future of hospitality.
WHY EXPECTME AND WHAT MAKES IT DIFFERENT
Its interactive floorplan shows real-time room availability and attributes, offering hotels the ability to monetize individual rooms with or without upgrades, tapping into untapped revenue streams and maximizing profitability.
Behind the scenes, hoteliers are reaping the benefits of the user-friendly platform designed by industry insiders for seamless integration into existing operations. Its efficient onboarding process ensures a smooth transition for hotels, with minimal disruption and maximum effectiveness. And with impactful pricing that requires minimum investment, the solution becomes accessible to a wide range of properties, from boutique independents to small hotel groups.
We no longer receive complaints that guests expect a room with a bath or kingzise bed because now they can really choose their hotel room themselves”. – Charissa van Tienderen, Sr. Front Office & Reservations at Heavens Hotel Hoorn
Once integrated, the platform offers fully automated, real-time integration with modern property management systems. This seamless connectivity eliminates manual work and enhances efficiency, allowing hotel staff to focus on what matters most: delivering exceptional guest experiences.
The integration of ExpectMe significantly reduced the manual tasks our staff had to handle daily. This shift has not only boosted efficiency but also greatly improved staff satisfaction, as they can now dedicate more time to providing exceptional service to our guests." – Ana Costa, Senior Commercial Technology Manager at Point A Hotels.
ExpectMe's commitment to data analytics empowers hotels to track and analyze the impact of their room selection strategy, enabling informed decision-making and continuous optimization.
In essence, its unique selling proposition is one of transformation - of reimagining the hotel experience and empowering both guests and hoteliers to unlock new possibilities and elevate hospitality to new heights.
TRUSTED BY A STRONG NETWORK
ExpectMe is proud to be backed by Belgium's leading accelerator programs, which guide the company on its journey. They also benefit from the trust and support of multiple partners and have received recognition from some of the most trusted global organizations in the hotel industry.
Embrace this unique investment opportunity and join ExpectMe in elevating the hotel industry.
FAQ's
What are the key benefits for hotels?
Enjoy incremental revenue and profitability Monetize each individual room, with or without upgrade. Upsell specific products and services to drive ancillary revenue. Check the interactive dashboard for insights and analytics.
Elevate guest satisfaction Let your guests be in control by offering an elevated experience they'll love: room selection and a smooth arrival experience. Seamless guest communication embedded into your existing guest journey.
Maximize operational efficiency 2-way integration with your PMS to fully automate the booking and operational processes. Free your staff from dealing with room moves, free upgrades, or time-consuming room allocation.
Drive more direct bookings Provide room selection to your loyalty members or direct booking guests, ensuring they book time and time again. Use it as part of your direct booking strategy, supporting a channel shift away from OTA's.
How does the room selection process work?
Hotels can invite guests to select their room using the existing pre-stay messages, embedding a link to ExpectMe's platform. From there, guests can:
Start discovery by selecting the room features they are most interested in.
Explore all available rooms on an interactive floor plan, navigating through different floors.
Each room can have detailed descriptions, images, videos, etc.
Once a guest makes their selection, the room is confirmed and guaranteed to them.
What incremental revenue can ExpectMe help generate?
ExpectMe allows hotels to:
Charge a small room selection fee for rooms within the same category the guest initially booked.
Present higher room categories for upselling opportunities.
Offer additional products and services for guests to personalize their stay further.
Customize pricing based on room categories, seasonality, and special events.
How does ExpectMe integrate with the hotel's core system, PMS?
ExpectMe’s core focus is on creating a fully automated process and removing manual tasks. The 2-way integration with cloud-based PMS provides:
Real-time availability on individual room level The platform reads the availability for each individual room straight from the PMS and provides real-time synchronization. You assign a room to a guest yourself? Put a room out of order? We will pick it up immediately and block that room for selection through our platform.
Fully automated booking process Whenever a guest selects their room on Expect Me, it automatically sends them a booking confirmation. It also immediately updates the PMS: assign the room and put additional comments for your information straight on the reservation itself. No manual processes are required.
Guest bills automatically updated Similarly, the platform posts any additional fees directly on the guest room bill in the PMS. That is for any room selection, upselling, or additional products and services the guest has booked. Again, no manual processes are required and the guest will pay upon departure directly to the hotel.
Can hotels customize the platform?
Yes, hotels have full control over various aspects of the platform, such as:
Incorporate guest communication into your existing tools, no need to replace any communication processes.
Add a dedicated welcome message in your brand language, supported by a hotel picture.
Content for each room can be fully customized with descriptions in rich text, pictures, videos, virtual tours, and more.
Visualize your content in multiple languages.
Customize pricing based on room categories, seasonality, and special events.
Is the platform mobile-friendly?
ExpectMe is designed to be highly responsive across different devices and screen sizes, ensuring a smooth user experience on both desktop and mobile.
How can ExpectMe support hotels?
ExpectMe is founded by a dedicated team of hospitality professionals and technology experts. With its background in Operations, Front Office, and Revenue Management, they understand your challenges and opportunities.
TAX SHELTER
45%
Investments in this company benefit from a 45% personal income tax reduction. Read more…
A remaining amount of €466,500 is available for the Tax Shelter benefit.
Fact sheet
Advised by a professional start-up advisor
Valuation is set by the co-investor or incubator
Co-investor or incubator will be members or observers to the board
At the closing, an incubator, accelerator, or studio will have shares
At the closing, the entrepreneurs have contributed a minimum of €15,000 in cash in exchange for shares
Raised €10,000 during a private phase
At the closing, a professional co-investor will have invested at least €25,000
Prior fundraising in equity or convertible loan with 10 or more investors
Seasoned entrepreneurs
Minimum 2 active entrepreneurs
Valuation set by an organisation specialized in valuations of comparable size
Valuation is less than €1 million or 10x last year’s turnover
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